FLSA Status: Non-exempt
The Guest Services Team Member plays an essential role in creating a welcoming, accessible, and engaging experience for every museum visitor. As a cross-trained member of the museum’s front-of-house team, this position works across multiple visitor-facing areas, including ticketing and check-in, museum galleries, retail, the interactive space, and coffee cart.
Guest Services Team Members are expected to confidently rotate between positions based on daily operational needs, visitor volume, programming, and staff coverage. This position requires flexibility, strong communication skills, curiosity, and a proactive approach to hospitality. Team members serve as a primary resource for visitors throughout their experience and work collaboratively with Guest Services leadership, Security, and other museum departments to ensure smooth daily operations.
Key Responsibilities
Guest Experience
● Welcome every guest with warmth, professionalism and genuine enthusiasm. ● Create a positive and memorable experience through thoughtful, attentive service.
● Handle guest concerns with professionalism and involve a supervisor when needed.
Daily Operations
● Work across the ticketing desk, galleries, interactive space, retail space and coffee cart based on operational needs.
● Process transactions accurately using a ticketing system and point of sale. ● Help maintain clean, organized and guest-ready public spaces. ● Follow museum policies and operational procedures.
Professionalism & Teamwork
● Arrive on time, in proper uniform and ready to contribute each shift. ● Bring a positive attitude and work collaboratively with teammates. ● Adapt to changing priorities and provide support wherever needed. ● Represent the museum with professionalism in every guest interaction.
Qualifications
● Friendly, dependable and guest-focused.
● Strong communication and customer service skills required.
● Comfortable working in a fast-paced, team-oriented environment. ● Previous customer service or hospitality experience is required. ● Must be able to operate simple technology.
● Must be able to follow instructions, protocols and checklists
● Ability to work evenings, weekends and holidays as needed.
Qualified applicants please send your resume and cover letter to
madison.roberts@brooksmuseum.org
Not sure you meet 100% of our qualifications? Recent studies show that men apply for jobs when they meet an average of 60% of the criteria, yet women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds.
The Memphis Brooks Museum of Art is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, sexual orientation, disability or veteran status.